Speaking to Marketing Week at the Cannes Lions Festival of creativity, Nike’s vice president of digital sport Stefan Olander, says Nike created an “ecosystem” of digital services with digital fitness services Nike Plus and Silver Cyber Lion winner at Cannes Fuel Band that complement its product range and encourage consumers to connect with the brand daily.
In doing so, Nike has built a marketing strategy into a business strategy, according to Olander.
He adds: “Nike Plus was an experiment, but good marketing is solving things for people, making things easier and helping people get better at what they want to do. If that works, you can turn it into a service, when it becomes a service it becomes a component of your business.
“When you have millions of people that come back and reconnect with your brand multiple times a week, your realise that that connection is more valuable and powerful than any traditional pushed marketing messages.”
Fuel Band allows users to connect to mobile and computer devices to measure, track and share their fitness levels launched in the US in January. It was followed by a London launch in May and now has 7 million users. Nike plans it roll it out worldwide shortly.
Presenting to delegates at the industry event, Olander said: “In classic marketing, buying the product is the end of the relationship. The thinking has completely shifted so that the purchase of any Nike product needs to be the beginning if the relationship. [with Nike Plus] we created a link stronger that anything we could ever say in our communications.”
Nike fell foul of the advertising regulator earlier this week over a Twitter campaign with Wayne Rooney. It was ruled the activity was not clearly marked a marketing communication.