Lack of contextual understanding for consumers’ behaviour has long held back the effectiveness of personalisation in spite of a wealth of data, but marketers are finally starting to get a grip on it.
Brands need to have a mixture of short- and long-term KPIs to get the most out of their marketing investment and ensure they are driving profitable growth.
A deliberate ploy to gain publicity or a genuine attempt to raise awareness: whatever the motivation, Iceland’s tie-up with Greenpeace this Christmas shows why taking an ethical stance can change the game.
From dancing turkeys and baubles, to fairy lights and a plug, Sainsbury’s is hoping its theatrical festive ad will inspire the nation to ‘give all we’ve got for the ones we love’.
KFC is using the festive period to remind people that while turkeys are for Christmas, chickens are for the other 364 days of the year.
Marks & Spencer says the world has moved on from the classic blockbuster ad as it looks to target busy families on-the-go with an “unashamedly commercial” campaign.
We arm marketers with all the numbers they need for the coming week.
While they can be difficult to spot, there are certain steps all brands using influencer marketing should be taking to help to detect fake followers.
Whether you’re focusing on acquisition or winning back lapsed customers, mail is trusted and proven, says Jonathan Harman, managing director of Royal Mail MarketReach.
Breaking on ITV tomorrow evening, the 60-second film features a new character determined to ruin Christmas for Kevin and his family with the help of some peas.
The number of direct-to-consumer brands is ballooning, as are predictions of the traditional FMCG sector’s demise, yet people underestimate the resilience and capability of the established giants.
First Direct, Metro Bank and Lush claim the top three spots in KPMG Nunwood’s annual Customer Experience Excellence study, but there is minimal improvement in the overall score suggesting brands are struggling to keep pace with consumers’ changing expectations.
The transformation of M&S’s loyalty programme, which has been criticised for being too confusing to use, will be spearheaded by the retailer’s first chief data officer who will join the business in the next few weeks.
Given the pace of technological developments, the challenge of embedding a digital culture in order to compete in a fast-paced, digitised and customer-centric world has never been greater for companies. Understanding what the opportunities and indeed challenges are and getting internal buy-in is not straightforward, however. This report draws on a range of survey data, […]
Digital Transformation is an often misappropriated term but understood correctly it can yield extraordinary results. Including interviews with senior leaders from British Gas, IBM, Fuji Xerox, Ogilvy APAC, Oracle Marketing Cloud and Salesforce and thousands of respondents to a survey, the report looks at the challenges that B2B companies face and how they have responded […]
There has never been as many opportunities to measure the impact of marketing campaigns but there has never been as many chances to get it wrong. Digital channels have led to an explosion in available data, offering the chance for marketers to engage, personalise and attribute the success of campaigns. It does, however mean […]
Business and society is changing at a frenetic rate and marketers are at the forefront of technological and behavioural shifts. In the face of this, it is difficult but even more important to take time out to learn and develop. Based on interviews and a survey of hundreds of senior marketing leaders this report highlights […]
As more and more sales gravitate online, the opportunity for businesses to boost revenue and profit grows daily. It is not, however, enough to ‘build it and they will come’. Marketers need to carefully plan and develop their propositions or risk getting lost in a very crowded environment. This report will help you create your […]
Content marketing is considered by many to be the silver bullet solution to engaging with consumers weary of traditional push advertising. But what is it, and how can you build an effective content marketing strategy that helps execute your marketing strategy. Pulling together insight from interviews from senior marketing leaders and content strategists from some […]
Customers expect more natural communications from brands today, with marketers having the challenge of creating a personal connection, increasingly through the use of automation.
The author tells Marketing Week why his advice for young marketers is ‘Do marketing’, and what The Grateful Dead can teach us about targeting and segmentation.
Tom Fishburne is founder of Marketoon Studios. Follow his work at marketoonist.com or on Twitter @tomfishburne See more of the Marketoonist here
The brand is hoping to build a strong sense of community by pitching bingo as a modern and affordable game after rolling out its £40m rebrand to Buzz Bingo two years after acquiring Gala Bingo’s venues.
Insight-driven brands are growing well ahead of their peers, and understand they must choose their data sources carefully to uncover the needs of their whole market.
The hotel chain understood service was important but wanted a model for assessing its effectiveness to justify investment.
Good morning and welcome to Marketing Week’s round-up of the news that matters in the marketing world today.
The broadcasting giant, and owner of MTV and Channel 5, says it’s focused on “being where the audience is” as it looks to boost brand awareness by creating a social currency around its programmes.
Market research companies need to make the most of machine learning to devise research methods that adapt to consumers’ changing digital habits and attention spans.
Catch up on this week’s marketing news, including all the retailers’ Christmas ads (so far), M&S’s plans to reform its loyalty scheme and the top brands for customer experience.
Cadbury shows an array of products in its Christmas campaign, as it looks to encourage people across the UK to give a small gift ‘just because’.
There is still time for marketers to adjust and optimise their tactical plans for making the most of the sales opportunities this Black Friday and Christmas.
Personalisation will miss the mark if it is only based on past data – marketers also need predictive analytics to achieve its full potential.
Learn how to maximise the effectiveness of one of the most influential social media ad formats on the market.
Find out which companies are excelling at customer-centric communications, and how they are achieving it.
Businesses’ challenge today is no longer how to collect data on their customers, but which data is most useful and how it can be turned into ‘marketing intelligence’.
Marketing intelligence is the information needed to drive business outcomes, elevating insights to fuel brand strategy rather than just using them to optimise tactics.
Learn everything you need to know about messenger marketing.
Most brands personalise based on who their customer is. Very few are capable of offering online experiences built on an understanding of why a particular customer has engaged at a given moment.
The new marketing world is powerful and eye-opening. But for brands to reach their full potential, marketers must keep on top of technology that makes the most of their campaign assets.
Is it appropriate for brands to comment on social issues and to what extent does it depend on the industry that they work in?
Booking brand Trivago is reaping the benefits of creating a single source for external and internal data. This case study explains how it did it.
Learn which six components you need to put in place to develop an effective content marketing operation.
Large organisations that have traditionally recruited marketers from within are realising they need the new skill sets external candidates bring, but there is still value in organisational knowledge and opportunities for marketers looking to rise through the ranks.
The grocer has opted for humour this Christmas and in-keeping with its ‘Too Good To Wait’ theme will fast-forward the rest of the ads on ITV ahead of its launch.
The campaign is a deviation from the usual food-centric adverts we are used to seeing from Marks & Spencer, with social media playing an increasingly important role as it looks to attract a younger audience and combat falling sales.
Brands that create anticipation will have a better chance of building brand value and a compelling user experience that is sought out by consumers time and time again.
The retailer’s festive ad encourages shoppers to buy a present that shows “you really get them” after its research finds thoughtful gifting giving is what matters most to its customers at Christmas.
Visa is hoping its focus on where to buy this Christmas, instead of what to buy or who to buy for, will give it the edge this festive season.
Nike is not the first brand to take a stand on social issues but its campaign featuring American footballer and anti-racism campaigner Colin Kaepernick is one of the most divisive, and new research suggests the strategy could be effective.
Virgin Holidays’ personalised approach to email marketing helped it achieve a 49% boost to revenue driven from the campaign, equating to £17.3m.
With most retailers having launched their Christmas ad campaigns, there is a distinct lack of festive cheer as wider struggles on the high street hit brands’ moods and pockets.
Debenhams has deliberately taken a step back from the usual big Christmas ad this year and is instead focusing on making its stores a “true gift destination”.
Britain’s largest supermarket wants the nation to know that however they do Christmas, whether it’s turkey, goose or vegan, Tesco has it covered.
From digital attribution to econometrics, there are multiple ways to measure marketing effectiveness. But marketers must ensure they are not just measuring what is easy and never forget the importance of creativity.
Coke Zero will be the hero of this year’s Christmas campaign as the drinks giant looks to boost sales of its zero sugar variants and widen its appeal.
Tom Fishburne is founder of Marketoon Studios. Follow his work at marketoonist.com or on Twitter @tomfishburne See more of the Marketoonist here
The new campaign is the first piece of work Mothercare has done with new creative agency Mcgarrybowen in an effort to “re-establish” the brand amid financial pressures.
We arm marketers with all the numbers they need for the coming week.
The typical marketing agency business model has had to change because the customer journey increasingly starts on mobile and ends up on ecommerce.
Marketing intelligence is the information needed to drive business outcomes, elevating insights to fuel brand strategy rather than just using them to optimise tactics.
Black Friday and Christmas are coming, which means a host of technologies and tactical considerations are on marketers’ radars as they seek to help shoppers choose their brands over the competition.
From discovery of new products to customer care, today’s customer journey is more complex than ever. In this competitive landscape, brand success is centred on meaningful, one-to-one interactions.
New research from YouGov examines whether it’s riskier for brands to speak up on important social and political matters, or to stay silent.
Good morning and welcome to Marketing Week’s round-up of the news that matters in the marketing world today.
To be seen as more accountable, marketers must overcome the fear of forecast, measure what matters, and make selling a purpose again.
Sky is introducing new rules that mean from the start of the next Premier League season a maximum of one gambling advert will be allowed per commercial break, while problem gamblers will be able to opt not to see any gambling ads at all.
Lidl is hoping its comical ads will convince customers it has everything they need to “upgrade” their festive celebrations.
From the launch of the first campaign for the ad industry’s ‘TimeTo’ movement, to a digital services tax on Facebook and Google and a new positioning for Sol, catch up on everything that mattered in the marketing world this week.
Asda is looking to “capture the spirit of excitement that is bringing Christmas home” with its 2018 festive campaign, which will launch on ITV and Channel 4 this evening.
The condom brand is working with the HIV charity for three years to educate younger consumers about AIDS and encourage safe sex.
From missing Sellotape to broken fairy lights, Argos wants customers to know when things go wrong at Christmas, it has a “foolproof” solution.
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