Beware of BT telesales people offering savings – it could cost you money. The Diary was persuaded to join the PremierLine scheme, where, for a small charge, savings can be made on certain calls. But on this month’s bill, the Diary was informed that savings of 3.458 were made after a charge of 5.10 – leaving the Diary worse off by 1.642.
When the Diary complained about this apparent discrepancy to BT, PremierLine customer service attendant Anna said savings were made on call charges over 45. The Diary clearly hadn’t been making enough calls.
She offered to cancel the scheme: “If you think your call charges are going to be below 45.” How does the Diary know what the coming bill will be? “Everybody knows roughly,” says Anna, adding: “If you want to make money, you just have to take the gamble.”