BSC and Radio Authority team up to deal with complaints

The Broadcasting Standards Commission and The Radio Authority are to co-operate on complaint handling and audience research projects in advance of wide-ranging regulatory changes.

For the Communications White Paper, the Government is seeking views from the broadcast industries about future regulation.

A super-regulator Ofcom is expected to be created by the Communications Act in 2003/4.

In its first move towards “joined up regulation” the Commission and the Radio Authority have set out a Memorandum of Understanding on how complaints are to be dealt with between the two bodies.

The move aims to make the complaints procedure clearer for the listener and to avoid separate investigations being carried out by the two bodies which have stemmed from the same complainant.

Information on standards will be shared and each body will take into account the adjudications of the other when making decisions.

The Commission will continue to deal with complaints about fairness and privacy. The Radio Authority, which has the ability to revoke licences, will continue to deal with matters relating to standards that have licensing implications. The statutory obligations of both bodies remain unchanged.

The two bodies are to undertake joint audience research projects relating to standards in radio and other audience expectations. The first of these projects, a joint consultation on taste and decency, will be published at the end of the summer.

Latest from Marketing Week

PLEASE SIGN IN OR REGISTER. IT'S FREE, QUICK AND EASY!

Access Marketing Week’s wealth of insight, analysis and inspiration that will help you develop as a marketer and leader.

Register and receive the best content from the only title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work, so we can make Marketing Week more relevant to you.

Register now

THE BEST CONTENT

Our award winning editorial team and columnists will ask the biggest questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.

THE BIGGEST ISSUES

From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we will be your guide.

PERSONAL AND PROFESSIONAL DEVELOPMENT

Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Dedicated to developing your skills and helping you achieve marketing excellence. Find guidance on leadership, professional development and the latest industry jobs.

Having problems?

Contact us on +44 (0)20 7292 3711 or email subscriptions@marketingweek.com

If you are looking for our Jobs site, please click here