I wish to put the record straight on George Pitcher’s column last week which stated that the transaction records of 1.6 million Lloyds TSB online banking customers had been “inadvertently wiped from the system during a computer development project”.
Let me put Lloyds TSB customers’ minds at rest. This is simply not true. Customer transaction records have not been erased – they all remain intact in our systems.
The suggestion that Lloyds TSB is “having trouble keeping its technological act together” is also completely unfounded. The efficacy and integrity of Lloyds TSB’s IT systems are central to our customer service and our business success. We make a significant investment in technology and we are now in the final stages of completing one of the largest systems integration projects. This has been accomplished without any threat to customer information or the bank’s systems.
Our new integrated systems enable us to deliver real time banking to customers seven days a week, 24 hours a day. Real time banking will provide customers with up-to-the-minute information on their transactions whether they are conducted in a branch, over the telephone, at a cashpoint or online.
The completion of this integration project is a major advance that will deliver tangible benefits to customers and enable them to manage their finances more effectively.
Archie G Kane
Group executive director
IT and operations