Lloyds TSB is not accountable

Archie Kane (Lloyds TSB’s group executive director IT and operations) tells us in his letter (MW August 9) that the bank isn’t having any trouble keeping its technological act together. Then why is it that twice on the same day I have received a letter from Lloyds TSB about my account, both contradicting each other? Why is it so hard to get an accurate account balance? Why is it that when I deposit a cheque it does not show up “immediately” on my account and takes days for the funds to clear?

Furthermore, I recently called the 24-hour banking helpline because I couldn’t draw any cash out of the cash machine, only to be told that they have a “network failure”. There’s nothing they can do, the telephone operator said, because their “system” is down and the call gets abruptly disconnected.

How can I manage my funds more efficiently if nobody can even access my account to help. Real time banking… what’s that?

Georgie Neubauer

Business development executive

Tullo Marshall Warren

London SW3

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