Lloyds TSB rides on a lame horse Count the cost of lower prices

I, like Georgie Neubauer (MW August 23), have been experiencing problems with my accounts at Lloyds TSB Bank, and have been told by several people at my branch that they have just transferred to a new system and are “having problems with it”.

Information has mysteriously disappeared from my online statement, I haven’t received this missing information through the post as promised, it took weeks for a loan to be removed from my account that I hadn’t wanted in the first place. Then they started taking loan payments, and I was charged for late payment by a store card company because I set up a payment from my Lloyds account on the Internet, and then the payment not happening. Lloyds told me that I couldn’t have set the payment up in the first place.

If Lloyds TSB is not having trouble with its new system then I would like to know what went wrong with all of the above; if it is having problems then I think Archie G Kane should at least get everyone singing from the same hymn sheet.

Natasha Johnson

Communications manager

Kalahari Limited

Surrey

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