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Chief marketer to join Provident arm’s board

Marketing Week

Provident Financial, the Bradford-based home credit and motor insurance group, has promoted head of marketing Chris Graham to the new position of marketing and communications director. Graham will take on a board-level role for the UK & Ireland Credit Board, Provident Financial’s largest subsidiary. The head of marketing role has been filled by John Grimbaldeston, […]

Engaging Indian call centres

Marketing Week

I read with great interest your Factfile article “The Hindustan ambassadors” (MW July 10). As a director of a large outbound UK-based call centre, I believe the challenge now for UK call centres is how to work effectively with Asia. Caroline Parry is right that UK call centres will no longer be able to rest […]