The Office of Fair Trading (OFT) says that Mastercard and the banks that issue its credit card overcharged customers between 2000 and 2004. Mastercard has since changed its charging practices, but the OFT says it may still face a fine. Mastercard is set to appeal.
The rules of content marketing are evolving faster than ever – here’s why.
Unilever is aiming to grow its brands through innovation that “scale and build categories”, rather than simply delivering “new news”.
Sainsbury’s reported higher than expected profit growth and increased optimism for its Nectar loyalty proposition, which it says is strengthening its retail media offer.
The sixth CX50 list of the UK’s top 50 customer experience professionals reveals the key trends in a complex and highly regulated sector.