HSBC launches ‘drive-thru’ banks in network revamp

HSBC is launching “drive-thru” banks in the UK next year as part of it strategy to modernise its branch network. It is not clear when the outlets will be launched.

HSBC is launching “drive-thru” banks in the UK next year as part of it strategy to modernise its branch network. It is not clear when the outlets will be launched.

The plans have yet to be finalised but it is understood that the financial services giant is in talks with its US counterparts about how “drive-thru” branches work. The concept is already common in the US.

HSBC is seeking locations near petrol stations and business parks to maximise convenience for business and personal customers.

The bank is in the process of refurbishing its retail network and is placing more emphasis on “zones” – such as those for business banking services in branches. It also aims to encourage customers to use self-service machines for everyday transactions.

It has already revamped 60 branches, and a further 100 are earmarked for an overhaul next year. The refurbished branches are bigger, because with centralised administration less “backroom” space is needed. There are also concierge-style staff members on hand to assist customers.

HSBC is also carrying out a strategic review of its network and relocating a number of branches. A spokesman says it is more than a century since the geography of the branches was looked at in such depth.

Richard Newland, HSBC head of multi-channel retail design, says: “It is incredibly important for us, as our branches are our USP in the industry, and give us a relationship with our customers.”

Earlier this month, HSBC rival Barclays announced the appointment of Tesco store format and design director Helen Dodd to the new role of head of network development, UK retail banking.

Latest from Marketing Week

Marketoonist on PowerPoint pitches

The Marketoonist

Tom Fishburne is founder of Marketoon Studios. Follow his work at marketoonist.com or on Twitter @tomfishburne See more of the Marketoonist here Tom Fishburne will be speaking at the Festival of Marketing, which is taking place on 4 and 5 October at Tobacco Dock. To find out more information, including how to book tickets, visit […]

PLEASE SIGN IN OR REGISTER. IT'S FREE, QUICK AND EASY!

Access Marketing Week’s wealth of insight, analysis and inspiration that will help you develop as a marketer and leader.

Register and receive the best content from the only title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work, so we can make Marketing Week more relevant to you.

Register now

THE BEST CONTENT

Our award winning editorial team and columnists will ask the biggest questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.

THE BIGGEST ISSUES

From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we will be your guide.

PERSONAL AND PROFESSIONAL DEVELOPMENT

Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Dedicated to developing your skills and helping you achieve marketing excellence. Find guidance on leadership, professional development and the latest industry jobs.

Having problems?

Contact us on +44 (0)20 7292 3711 or email subscriptions@marketingweek.com

If you are looking for our Jobs site, please click here