EDF Energy hit with £2m fine

EDF Energy has been hit with a £2m fine for poor service after failing to meet connection deadlines for new customers.

EDF van

The energy company, which last month launched a major marketing campaign to promote action on climate change, was rapped by industry regulator Ofgem.

It found that since 2006, EDF had failed to meet the three-month connection deadline stipulated by the regulator in over 100 cases.

Ofgem managing director Sarah Harrison, says: “Customers should not have to accept poor service in any part of the energy market.

“All energy companies should be in no doubt that if they are failing to offer good service Ofgem will take tough regulatory action.”

However, the regulator says EDF has since taken steps to improve its connection service, “but they should have taken this action some time ago”.

The energy company last month launched a campaign to promote “Green Britain Day” – its latest attempt to encourage action on climate change.

Green Britain Day took place on 10 July aimed at getting more people involved in environmentally-friendly practices.

But rival energy suppliers have hit out at the initiative, launching legal action over the Green Britain Day green-coloured union jack logo.

EDF is the official sustainability partner of London 2012 Olympic Games.

Latest from Marketing Week

NOT REGISTERED? IT'S FREE, QUICK AND EASY!

Access Marketing Week’s wealth of insight, analysis and opinion that will help you do your job better.

Register and receive the best content from the only UK title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work. The more we know about our visitors, the better and more relevant content we can provide for them. And, yes, knowing our audience better helps us find commercial partners too. Don't worry, we won't share your information with other parties, unless you give us permission to do so.

Register now

THE BEST CONTENT

Our award winning editorial team (PPA Digital Brand of the Year) ask the big questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.

THE BIGGEST ISSUES

From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we are your guide.

PERSONAL AND PROFESSIONAL DEVELOPMENT

Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Having problems?

Contact us on +44 (0)20 7292 3711 or email subscriptions@marketingweek.com

If you are looking for our Jobs site, please click here