Recipe for better data health and safety

The recent HSBC fine shows the potential cost of data loss. But it is just the latest in a long line of high profile names to get caught failing to protect their sensitive customer data. History shows us that penalties do not result in wholesale improvements in security practices across the industry. The reality is that the greatest threat comes from a lack of process, knowledge, education and awareness – from the very top of an organisation, all the way down.

Maybe it is time for information security to take a leaf out of the much-maligned Health and Safety Executive manual. With proper process, an obsessive attention to detail, and staff awareness to the point of saturation, it is possible that the message just might get through.
While HSBC will survive and its customers will soon forget the incident, smaller business may not fare so well. If companies want to avoid costly claims and embarrassing headlines, they should learn about the benefits of a process driven approach.

David Cowan, Head of infrastructure, Plan-net

Latest from Marketing Week


Access Marketing Week’s wealth of insight, analysis and opinion that will help you do your job better.

Register and receive the best content from the only UK title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work. The more we know about our visitors, the better and more relevant content we can provide for them. And, yes, knowing our audience better helps us find commercial partners too. Don't worry, we won't share your information with other parties, unless you give us permission to do so.

Register now


Our award winning editorial team (PPA Digital Brand of the Year) ask the big questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.


From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we are your guide.


Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Having problems?

Contact us on +44 (0)20 7292 3703 or email

If you are looking for our Jobs site, please click here