The app, which can only be accessed by customers paying for the £9.99-a-month premium service, has so far received an average rating of just two stars out of five from more than 1,800 consumer reviews.
While more than 400 consumers have rated Spotify five stars, this has been offset by more than 1,100 giving it just one star.
Consumers’ criticism centred around the fact they were expecting the service to offer access to free ad-funded music like other online services.
Many claimed to have deleted the app immediately after downloading it following the realisation they can only access it after subscribing to the premium service.
However, those who are prepared to pay for Spotify have rated the user experience highly.
One comment read, “You wouldn’t rate an Aston Martin one star because you couldn’t afford to drive it.”
This story first appeared on newmediaage.co.uk