Month: September 2009

Nielsen to deliver approved online currency by 2010

Branwell Johnson

UK online measurement company UKOM has appointed The Nielsen Company as its official partner to deliver an industry-agreed online audience planning system. Marketers have been pressing for development of an online currency as a matter of urgency. The initiative has been approved with the backing of the UK’s largest advertisers and agency groups. The UKOM […]

Relevance is the key to CRM

Stuart Turner

Joe Fernandez’ report on CRM (MW 17 September) was eloquently written and covered a lot of ground. But Nik Margolis hit the nail on the head when he said the core concern of a CRM strategy should be relevance to consumers.

Make sense of brand promise

Stuart Turner

So, according to the Promise Index, (MW last week) marketers are starting to realise that big advertising spend, when you haven’t got the basics right, is a waste of money. In fact it’s worse than that. If the consumer experience isn’t consistent with the brand promise, it doesn’t just waste money – it fundamentally damages the brand.

Choice question: Networking has long influenced women’s decisions

Mums and the word

Stuart Turner

Reading the Trends article “Making your messages strike home” (MW 17 September), I was struck by how mums as consumers are really, of course, just women as consumers, amplified.

For review, don’t always read ‘pitch’

Stuart Turner

It was good to read that Julie Constable is intending to champion best practice (“The pitching process can benefit from a little more openness” MW, last week) but may I suggest an important addition to her agenda? This is to avoid, whenever possible, the use of the words “pitch”, or “pitching” when talking about an agency review or selection process.