Online spending at record low

Online retail sales in September saw the lowest ever annual growth according to the IMRG Capgemini Index as postal strikes and high street sales dampen sales.

UK consumers spent £3.9bn online in September. Total sales grew 8% compared to the same month last year, with 1.9% growth from August, which the research group says is “unusually low”.

The high street reported an upturn in sales during the month but online sales of clothes and electricals slowed significantly as the recession continues to bite and high street retailers launch winter sales early.

The slowdown is thought to be a “temporary blip” and growth rates are expected to return to the 15% year-on-year growth trend seen over the course of the year.

Postal strikes expected this week have caused retailers including John Lewis, Amazon, eBay and Argos to explore alternative delivery services to avoid disruption to services.

A survey from the British Chambers of Commerce found three-quarters of the 250 businesses it polled are considering an alternative delivery service.

Latest from Marketing Week


Access Marketing Week’s wealth of insight, analysis and opinion that will help you do your job better.

Register and receive the best content from the only UK title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work. The more we know about our visitors, the better and more relevant content we can provide for them. And, yes, knowing our audience better helps us find commercial partners too. Don't worry, we won't share your information with other parties, unless you give us permission to do so.

Register now


Our award winning editorial team (PPA Digital Brand of the Year) ask the big questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.


From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we are your guide.


Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Having problems?

Contact us on +44 (0)20 7292 3703 or email

If you are looking for our Jobs site, please click here