Brands unite for consumer forum

Lovefilm, King of Shaves and Ella’s Kitchen are among a group of brands that have joined forces to create The Consumer Forum, an organisation developed to champion consumer-focussed businesses.

The group hopes to push customer experience higher up the agenda of businesses, the media and government policies, by sharing best practice and innovation in consumer relations.

Simon Calver, chief executive of Lovefilm and one of the founders of the Consumer Forum, says that until now focus groups have been too reactive, pitting consumers against business. Instead the Consumer Forum hopes to encourage businesses to build around what the customer wants, and involve consumers in the process.

“It staggers me when businesses are seen as the enemy of consumers, not as a vehicle to help solve or improve their problems,” he says.

The forum will be influenced by an online consumer panel to give views on industry issues such as the reduced VAT rate. The panel will also debate the Forum’s ideas on how to improve customer relations.

Founding brands include Lovefilm, the online DVD rental service, Ella’s Kitchen an organic food brand for children, King of Shaves the shaving and skincare brand and PhotoBox, the online photo sharing and storage portal.

Calver claims part of the attraction of the Consumer Forum is that the founding companies come from disparate sectors and because the brands were all created to solve an existing consumer problem and have been built around what the customer wants.

“Businesses that are fulfilling unique customer needs and using innovative customer relations are surviving best in the recession. Partnering with other like minded business is good for business and for the consumer,” says Calver.

Latest from Marketing Week

PLEASE SIGN IN OR REGISTER. IT'S FREE, QUICK AND EASY!

Access Marketing Week’s wealth of insight, analysis and inspiration that will help you develop as a marketer and leader.

Register and receive the best content from the only title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work, so we can make Marketing Week more relevant to you.

Register now

THE BEST CONTENT

Our award winning editorial team and columnists will ask the biggest questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.

THE BIGGEST ISSUES

From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we will be your guide.

PERSONAL AND PROFESSIONAL DEVELOPMENT

Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Dedicated to developing your skills and helping you achieve marketing excellence. Find guidance on leadership, professional development and the latest industry jobs.

Having problems?

Contact us on +44 (0)20 7292 3711 or email subscriptions@marketingweek.com

If you are looking for our Jobs site, please click here