Mercedes-Benz appoints new customer services managing director

Mercedes-Benz UK has appointed its sales director Simon Oldfield to managing director customer services group.

Mercedes-Benz
Mercedes-Benz

Oldfield, who has spent 12 years at Mercedes-Benz UK and who was also formerly marketing director passenger car services, will take up his post on 1 April.

After car sales, customer service strategy, marketing and delivery for Mercedes-Benz Cars, Vans and Trucks, smart, Maybach and Mitsubishi Fuso Canter in the UK will form the basis of the role.

’Where we need to sharpen our focus is on the sales and marketing function, in terms of understanding what products the customers want and how we can best deliver the right services and products to meet those customer needs,’ says Oldfield.

Mike Belk, who is being replaced by Oldfield, is leaving the post to take the reigns as chief executive and president of Daimler Middle East and Levant, based in Dubai.

Wilfried Steffen, president and chief executive of Mercedes-Benz UK says that customer service is a key priority for the brand, and that Oldfield’s ’proven track record in driving significant improvements in customer satisfaction and his previous experience in after sales made him the perfect candidate for the role’.

Latest from Marketing Week

PLEASE SIGN IN OR REGISTER. IT'S FREE, QUICK AND EASY!

Access Marketing Week’s wealth of insight, analysis and inspiration that will help you develop as a marketer and leader.

Register and receive the best content from the only title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work, so we can make Marketing Week more relevant to you.

Register now

THE BEST CONTENT

Our award winning editorial team and columnists will ask the biggest questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.

THE BIGGEST ISSUES

From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we will be your guide.

PERSONAL AND PROFESSIONAL DEVELOPMENT

Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Dedicated to developing your skills and helping you achieve marketing excellence. Find guidance on leadership, professional development and the latest industry jobs.

Having problems?

Contact us on +44 (0)20 7292 3711 or email subscriptions@marketingweek.com

If you are looking for our Jobs site, please click here