Npower to offer cashback on boiler insurance

Npower is to reward customers with a cashback deal on boiler care insurance policies if they don’t make a claim, in a move the company says will “shake up” the energy industry.

The Hometeam 50 Boiler Care Flexi insurance policy will repay 50% of the value of the plan at the end of the 12-month cover period to customers who don’t claim against the policy.

Npower is pitching itself directly against rival British Gas’s Homecare 100 policy, which is the same price but does not include a boiler service or cashback offer.

The Npower £126-a-year Homecare 50 care policy also includes an annual boiler service worth £74.

The energy supplier is launching a national press and online campaign today (7 April) to support the launch of its “No Call Out Cash Back” service.

The ads, created in-house, compare the prices of Npower and British Gas, but do not directly compare the rival insurance products.
Giuseppe Di Vita, managing director of Npower retail, says that the company recognises it is “galling to pay out to protect a home appliance like a boiler and never call upon the cover.”

He adds: “Hometeam 50 is also a direct challenge to a market that is dominated by British Gas with a fair, open and rewarding product that’s hard to better.”

Npower says it polled customers and found that 78% wanted cashback for unclaimed policies.

The energy supplier has also launched Sign Online 18, an online tariff that it says can save customers £330 on dual fuel bills if they manage their bills online. The tariff is being promoted through a separate online campaign.

Latest from Marketing Week


Access Marketing Week’s wealth of insight, analysis and opinion that will help you do your job better.

Register and receive the best content from the only UK title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work. The more we know about our visitors, the better and more relevant content we can provide for them. And, yes, knowing our audience better helps us find commercial partners too. Don't worry, we won't share your information with other parties, unless you give us permission to do so.

Register now


Our award winning editorial team (PPA Digital Brand of the Year) ask the big questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.


From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we are your guide.


Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Having problems?

Contact us on +44 (0)20 7292 3703 or email

If you are looking for our Jobs site, please click here