Direct is dead, long live direct!

Mike Welsh

Mike Welsh, chief executive of Publicis Dialog, explains why the changing face of direct marketing means the sector is destined to remain uncelebrated.

So, Abbot Mead Vickers BBDO London was Direct Agency of the Year at this year’s Cannes and it has barely caused a ripple (apart from at the office of sister agency and direct specialist Proximity, perhaps).

Maybe Cannes doesn’t matter to the UK direct marketing industry. The Festival celebrates International Advertising and as such, its centre of gravity has always been traditional advertising.

But it should matter. Over the last few years, more and more clients, particularly those big spenders for whom creativity is key to their brand’s differentiation, now make time to properly hang out at Cannes. And the big direct agencies from the UK were as well represented as ever this year.

So why, then, did our ad agency chums eclipse our own entries? Sure, the old hierarchy still exists whether we like it or not, and ad agencies will always have more seats at the top table. They undoubtedly work with bigger budgets too. But neither of these things is new. I’ve been in direct agencies since the late 80s and these factors have been in play since then.

There are, I think, three key explanations:

1. Media fragmentation and the normalisation of social media in particular, now allow any agency to target segmented messages. As a consequence, traditional direct ’techniques’ have been democratised. Good digital agencies have been doing this for years and the ad agencies have now joined in the fun.

2. The majority of direct work from Cannes could be classified as brand-building rather than purely responsive.

And this is key. Over the last ten years or so in the UK, there has been a continual struggle between ’direct’ and ’integrated’.

The work that Claydon Heeley produced for The Guardian and The Observer divided our industry, including the creative community, down the middle. For some, it wasn’t ’direct’ because the work often didn’t feature a phone number – it did, however, always feature a strong call to action which was generally ’Buy the newspaper tomorrow’.

For others, the fact that the work dared to challenge the existing direct rule book, and also set out to grow the brand, simply made the category more interesting, and that was enough. That was also exactly what Steve Harrison, Steve Stretton and the gang at Craik Jones were engaged in doing at the time.

3. CRM, historically something that firmly sits in the DM camp, has evolved, and the most interesting case studies now revolve around social. And because digital agencies better understand how people behave in the online space, they are starting to drive the CRM agenda.

Direct agencies used to have a monopoly on one-to-one. If Cannes tells us anything, it’s that every communications agency of any note is in the business of igniting and changing conversations with customers and prospects. And many of them are doing it very well indeed.

Latest from Marketing Week


Access Marketing Week’s wealth of insight, analysis and opinion that will help you do your job better.

Register and receive the best content from the only UK title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work. The more we know about our visitors, the better and more relevant content we can provide for them. And, yes, knowing our audience better helps us find commercial partners too. Don't worry, we won't share your information with other parties, unless you give us permission to do so.

Register now


Our award winning editorial team (PPA Digital Brand of the Year) ask the big questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.


From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we are your guide.


Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Having problems?

Contact us on +44 (0)20 7292 3703 or email

If you are looking for our Jobs site, please click here