British Gas launches billing for ‘dummies’

British Gas has unveiled details of its simplified energy bill, or “billing for dummies”, as part of its wider efforts to improve transparency and regain the trust of UK homeowner.

british gas

The company is the first of the major energy suppliers to simplify its bills, a move it claims will also help consumers to decide whether they could benefit from a cheaper tariff.

The initiative, which is being introduced this summer, will show the meter readings on which the bill is based, allowing people to spot whether they have been over or undercharged.

Energy efficiency advice will also be included on the bill, as will details on savings that could be made by paying by direct debit.

The changes also aim to make it clearer as to whether consumers are better remaining with British Gas or moving elsewhere, amid concerns of recent price rises.

The bill has been designed in partnership with British Gas’ independent Consumer Board, which was set up to identify ways the firm could be more transparent.

The introduction of more transparent bills was first mooted last November after British Gas admitted that it “had not made it easy for customers.”

Ian Peters, managing director of energy at British Gas, says the move aims to make energy bills more useful by moving from a document “that’s just about how to pay, to something that’s about how to save.”

He adds: “Over the past six months we’ve made several changes to the way our customers buy energy, to make it more simple, transparent and fair. The new bill and the new clear and simple standing charge tariff are natural and important next steps for us and our customers.

“For most customers, energy bills are the single most important communication they receive from British Gas. They are the key to understanding exactly what’s been used, and what it’s costing.”

The announcement follows a voluntary agreement between the six big energy companies to tell their customers if they are overpaying for energy and how to switch to a cheaper tariff later this year.

Latest from Marketing Week


Access Marketing Week’s wealth of insight, analysis and opinion that will help you do your job better.

Register and receive the best content from the only UK title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work. The more we know about our visitors, the better and more relevant content we can provide for them. And, yes, knowing our audience better helps us find commercial partners too. Don't worry, we won't share your information with other parties, unless you give us permission to do so.

Register now


Our award winning editorial team (PPA Digital Brand of the Year) ask the big questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.


From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we are your guide.


Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Having problems?

Contact us on +44 (0)20 7292 3703 or email

If you are looking for our Jobs site, please click here