Nokia looks to Sky to reward advocates

Nokia is to take inspiration from Sky’s long-running recommend a friend scheme as it explores a similar initiative to reward consumers that encourage people to buy their products via social media.

Nokia Dark Knight Rises
Nokia’s latest Facebook cover photo, which references its partnership with The Dark Knight Rises.

Speaking to Marketing Week after his presentation at Chinwag and Our Social Times’ Facebook Marketing conference this week, Nokia’s global editor in chief of social media Thomas Messett said the brand still has a problem where consumers do not necessarily consider Nokia in the high-end mobile market.

He said it “would be stupid” not to explore methods that have worked well in the past to tackle this problem and Nokia wants to encourage more consumers to trial its smartphones by leveraging its advocates on social media.

“Refer a friend with Sky has worked incredibly well for a number of years. For us it’s now looking at what we offer and the market we work in and making sure we get the delivery right,” he said.

The “reward” may not be monetary, like Sky’s introduce a friend deal, which currently offers customers £75 worth in retail vouchers. Messett did not reveal further details because Nokia’s scheme is currently only being trialled “couple of markets”.

Generally, Nokia is also looking to social media to ensure owners of its devices share stories about how they use the phone with their friends.

“We want to make it really easy for that person who just turned on their new phone to like Nokia on Facebook and share on the site that they just bought this new phone and love it,” Messett said.

Elsewhere, Nokia is also making its social media and wider marketing activity more lifestyle-focused as it looks to appeal to consumers beyond the early technology adopters and influencers it targeted when it first embarked on its turnaround strategy last year.

Messett said: “Some people in the tech space struggle to get past this attitude of saying ‘is it the fastest?’, or ‘does it have the biggest screen?’. We are great overall and we need to find the people who appreciate that.”

The recommend a friend trial comes as Nokia reported it made a loss of €1.41bn (£1.1bn) in the second quarter of this year, despite doubling sales of its flagship Lumia smartphone series, which it is bidding on for its turnaround as it looks to be a top player alongside Apple and Samsung once again in the mobile device market.

Chief executive Stephen Elop said in Nokia’s second quarter financial report that the company is facing “greater than expected competitive challenges” as it struggles to make its brand as appealing to consumers as its rivals.

Latest from Marketing Week

Marketing Week Meets… Mark Ritson

The Marketing Week columnist, consultant and professor explains why marketers need to talk about “making money first”, in a podcast recorded at the Festival of Marketing in October.

NOT REGISTERED? IT'S FREE, QUICK AND EASY!

Access Marketing Week’s wealth of insight, analysis and opinion that will help you do your job better.

Register and receive the best content from the only UK title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work. The more we know about our visitors, the better and more relevant content we can provide for them. And, yes, knowing our audience better helps us find commercial partners too. Don't worry, we won't share your information with other parties, unless you give us permission to do so.

Register now

THE BEST CONTENT

Our award winning editorial team (PPA Digital Brand of the Year) ask the big questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.

THE BIGGEST ISSUES

From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we are your guide.

PERSONAL AND PROFESSIONAL DEVELOPMENT

Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Having problems?

Contact us on +44 (0)20 7292 3703 or email customerservices@marketingweek.com

If you are looking for our Jobs site, please click here