Kimberly Kriss’s six rules for marketing success


Know and listen to your customer now: we have the luxury of social media outlets, your virtual boardroom should never be empty – especially with millennials taking such a heavy hand in everything we’re doing. They want to be heard, they want to have relevancy in your decisions. You need to listen to them.

Building relationships based on giving versus taking:
 companies want to take so much data from people that they forget to give, to simply tell the customer why. [They should be saying] ‘We’re building out a whole custom-made tailoring department that’s going to be colour-focused, to allow us to develop clothes for you based on your favourite colours.’

That’s really important, but we never tell consumers why we’re asking for information. Millennials are really savvy about this and they’re not giving us their information.

Transparency, relevancy, consistency: these hold true whether you’re building an advertising strategy, a communications strategy, or your brand proposition. Especially now, when we talk about omni-channel marketing versus multichannel marketing, these three things are pillars of success.

Take your customer with you on your Journey: not just your customers, but also your team and your employees. So often, marketing is siloed and it’s such a mistake. This is why marketing departments and marketers get such a bad reputation. They’re seen as a siloed part of the organisation – they don’t seem to take a holistic view of the business. Explain to people what you’re doing and why you’re doing it.

Sphere of influence: be true to what your brand strategy stands for, focus on what’s most important, on who you’re trying to reach and ultimately, that will have a knock on effect. Marketers have so many things they want to start doing. So many visions have such long-term results that companies don’t see immediate impact. They might say: ‘what are you doing in marketing? I’m not understanding what your role is.’

Stay curious: I have spent my entire career in this cycle of testing, learning, analysing and redefining. That holds true for millennials today too. They’re in a constant process of transition. They’re comfortable with the speed of change, more than any other generation. As marketers, we have to be even more comfortable with that. Just because we’ve done something [one way] for a long time, doesn’t mean it’s right.

Latest from Marketing Week


Access Marketing Week’s wealth of insight, analysis and opinion that will help you do your job better.

Register and receive the best content from the only UK title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work. The more we know about our visitors, the better and more relevant content we can provide for them. And, yes, knowing our audience better helps us find commercial partners too. Don't worry, we won't share your information with other parties, unless you give us permission to do so.

Register now


Our award winning editorial team (PPA Digital Brand of the Year) ask the big questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.


From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we are your guide.


Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Having problems?

Contact us on +44 (0)20 7292 3703 or email

If you are looking for our Jobs site, please click here