Kenco to reward coffee drinkers for doing good deeds

Mondelez International is switching from the traditional ‘collect-to-get’ loyalty mechanic for its Kenco coffee brand to a “collect-to give” model where fans are encouraged to donate their points towards good causes.

Mondelez has overhauled the loyalty strategy for its Kenco brand as part of a wider push to make coffee sustainability marketing more tangible.

The coffee maker is set to launch the scheme later this month as a way to provide members with “long-lasting” benefits for being faithful at a time of heightened competition in the industry. Coffee turnover in the UK doubled in size to an estimated £2.1bn between 2005 and 2013, according to Euromonitor and Kenco’s revamped approach to loyalty aims to secure a larger portion of those sales.

Fans can use points collected from jars to support two charity initiatives aiding coffee farming communities. Books, uniforms and stationery can be donated to a new Mondelez-founded school in Honduras, while points can also help fund a water tank installation project in Peru. Another option lets members support “Street Style Surgery” workshops to help young people across the UK move into the creative industry.

Jo Dias, brand manager at Mondelez told Marketing Week the strategy was a “step-change” in the brand’s marketing, adding more weight to its ethical credentials. It is part of a wider plan from the snacks maker to promote its “Coffee Made Happy” sustainability efforts as it looks to capitalise on increased consumer interest around the provenance of coffee.

Dias adds: “We’ve come up with a mechanic that really highlights the ethical qualities of the Kenco brand. It’s about giving people the chance to help someone unlock their potential through the points they collect.”

People can also reward themselves with products and experiences such as gardening kits and fitness trips. A social media campaign will promote all the choices available, marking the first time the loyalty scheme has been marketed since it launched in 2012. Additional details can be accessed from the brand’s revamped site, while further tie-ups for the Proximity London and Hive-created platform are due to be announced later in the year.

It has taken nearly a year to develop the mechanic with Kenco understood to be considering other updates in coming months. A community element that lets members pool their points together to support a single objective as well as offering points for user-generated-content are thought to be in the pipeline.

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  • Linda Holder 31 Dec 2016 at 9:50 am

    When is this going to be removed from the web as it is out of date and irrelevant, as Kenco stopped the rewards programme some time ago much to the annoyance of the retail customers.

    • Sarah Vizard 4 Jan 2017 at 11:37 am

      Hi Linda, I’m afraid we wouldn’t remove an article that was accurate at the time it was written.

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