Month: June 2014

Online advertising and personalisation trends

Online gets personal

Mindi Chahal

View the full-size infographic here. For brands toying with online personalisation strategies new research shows there’s an increased appetite for this content, however privacy concerns still exist.

Customer loyalty Match.com

How brands can build love and loyalty

Steve Hemsley

It has never been so difficult for brands to retain loyalty from business customers and consumers alike. Service, ease of doing business and the number of touchpoints involved can all combine to encourage people to stick with, or switch from, a brand creating several challenges for senior marketers.