Ebay promotes top UK marketer to operations director

Ebay has promoted its top UK marketer Sarah Calcott to a new role as senior director of operations.


In her new position, Calcott will retain oversight of marketing while taking over responsiblitity for the buyer and seller experience, shipping services such as click-and-collect and all customer support and service. She will report into eBay’s VP of marketplaces, Tanya Lawler.

Ebay is not currently looking for a replacement.

The move comes as eBay expands into deal with Argos, which allows customers to pick up items from the online retailer at one of 650 Argos stores nationwide. By the end of the year, Calcott says the service will be available from 65,000 sellers on the Bay site.

Ebay is also launching its first global brand campaign later this month. Entitled “Shop the World” it will aim to position eBay as a “modern, trusted” marketplace.

Calcott joined eBay in 2012 as director of programme delivery for Europe before taking on the role as UK marketing boss last year following the departure of Amanda Metcalfe. She previously spent seven years in various director roles, ranging from marketing operations to director of strategic programme delivery, at BSkyB.

Latest from Marketing Week


Access Marketing Week’s wealth of insight, analysis and opinion that will help you do your job better.

Register and receive the best content from the only UK title 100% dedicated to serving marketers' needs.

We’ll ask you just a few questions about what you do and where you work. The more we know about our visitors, the better and more relevant content we can provide for them. And, yes, knowing our audience better helps us find commercial partners too. Don't worry, we won't share your information with other parties, unless you give us permission to do so.

Register now


Our award winning editorial team (PPA Digital Brand of the Year) ask the big questions about the biggest issues on everything from strategy through to execution to help you navigate the fast moving modern marketing landscape.


From the opportunities and challenges of emerging technology to the need for greater effectiveness, from the challenge of measurement to building a marketing team fit for the future, we are your guide.


Information, inspiration and advice from the marketing world and beyond that will help you develop as a marketer and as a leader.

Having problems?

Contact us on +44 (0)20 7292 3711 or email subscriptions@marketingweek.com

If you are looking for our Jobs site, please click here