Starbucks rolls out UK wireless charging in digital innovation push

Starbucks has partnered with Duracell Powermat to roll out wireless charging in the UK as it looks to push digital innovation, provide value for customers and improve the in-store experience.

The company, which is the first to bring Powermat technology to the UK, will roll out wireless charging zones in ten central London stores by the end of January.

Customers can freely loan or purchase a “ring” from the retailer for £10 which, when plugged in to their phone, allows them to place their device on charging “spots” which are installed into community tables and other seating areas in the stores.

While not directly linked to sales, the brand says it is looking to increase value to customers and improve the in-store experience with the launch.

It is also part of a move for Starbucks to maintain its position at the “forefront of digital technology”.

Ian Cranna, VP of marketing and category for Starbucks, told Marketing Week: “We try hard to do anything that makes life easier for our customers. We did it with free WiFi in 2011, but we’re finding that connectivity is less of a concern and power is the most important thing to people these days, so we wanted to find a way to provide it rapidly and easily.”

In October, Starbucks announced the launch of a mobile delivery service in a bid to deliver what it called “ecommerce on steroids”, stating that it will start delivering food and beverages from smartphone orders in selected markets this year through its Mobile Order and Pay app.

Now, Cranna says the brand will continue to show its commitment to innovation, and promises other announcements over the coming months.

The UK rollout comes after the Starbucks US business announced a national rollout of the technology in 2,000 of its stores last year following a successful trial period.

While there are no current plans to expand the technology throughout the UK, Scott Eisenstein, VP of external relations for Duracell Powermat, did not rule out an expansion and insisted that both brands are “optimistic” about the initial rollout.

The brand is not the only one to look to wireless charging to solve a problem for customers.

McDonald’s recently announced plans to roll out a wireless charging trial in 50 UK restaurants using Qi charging spot technology. However, the technology used by McDonald’s differs from Powermat, which uses magnetic induction energy rather than electricity.

“I’m convinced this is the way phones and other devices will remain topped up with power in the future,” Cranna says.

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Comments
  • Simon Buckingham 21 Jan 2015 at 4:05 pm

    Someone at Duracell would have made a mint or two with this contract in place!

  • David Edwards, Big River 10 Feb 2015 at 3:00 pm

    Starbucks has consistently demonstrated commitment to improving a customer’s in-store experience. Being able to charge my ‘phone wirelessly for free would definitely persuade me to stop for a coffee!

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