Is ‘Britishness’ losing its global brand power?

As Brexit leads to a fundamental realignment of Britain’s place in the world, Marketing Week considers the challenges facing brands that trade on their British heritage.

Burberry's marketing strategy draws heavily on its British heritage
Burberry’s marketing strategy draws heavily on its British heritage

For some brands, the label ‘Made in Britain’ is a core element of their identity and a selling point for consumers around the world. Since the Brexit vote last summer, though, in which the UK voted to leave the European Union, the very meaning of Britain and ‘Britishness’ has been called into question.

Supporters of leaving the EU have suggested that Brexit marks a moment of “patriotic renewal” for Britain, as the country reasserts its independent institutions, culture and national identity. Opponents, on the other hand, claim it is a regressive and isolationist move for ‘Brand Britain’ that involves abandoning its outward-looking traditions in favour of narrow self-interest.

So what does all this mean for the countless brands that trade on their British heritage and use it as a key branding and marketing tool? A new report by WPP marketing agency The Partners, seen exclusively by Marketing Week, claims that “British brands are experiencing an identity crisis” in the wake of Brexit. It argues that the referendum result is a “compounding factor” within a longer-term trend that has led many brands to underplay their Britishness.

Sam Evans, associate strategist at The Partners, suggests that many brands are unsure of how to convey their British identity following decades of “top-down attempts to rebrand what Britain is”. This includes the dual identity, forged in the Thatcher era, of conservative social values mixed with liberal economic policies that promoted experimentation and innovation.

Brand Britain seems to be stronger than ever [post-Brexit].

Sue Chidler, Cath Kidston

The ‘Cool Britannia’ era that emerged with the ascent of New Labour in 1997 continued this economic approach but also cast Britain as a more socially liberal, multicultural and confident country on the global stage. Brexit appears to be a reaction against this identity, resulting in another reset of what Britishness really means. For Evans, these historical factors have resulted in “muddled values” and reluctance among British brands to “nail down what Britishness is”.

READ MORE: Why ‘Brand Britain’ remains strong post-Brexit

A survey of 1,000 UK adults, conducted for The Partners by Lightspeed GMI, shows that just 25% of people regard a brand’s British heritage as the most important factor in their purchase decision. This compares with 54% that attach most value to the quality of the product, 36% that value customer service and 29% that care about the brand’s individual culture and values.

However, the report also identifies a number of paradoxes in the way that people view and value Britishness. Although 70% say they are not concerned about foreign companies taking over British brands, 42% agree that brands should emphasise their Britishness more in the wake of Brexit in order to appeal to a wider range of global consumers.

Evans argues that brands can take advantage of the contradictions at the heart of British identity in order to redefine Britishness on their own terms following Brexit. This could involve combining traditional notions of heritage with “fresh themes and attitudes” that enable brands to resonate with new audiences while still engaging their existing base.

Commenting on the report, brand consultant Lynn Scrivener noted that many British brands do not explicitly point to their national heritage, but that this is often present as a mark of their quality and craftsmanship. “Brands like Land Rover, Aquascutum, Dyson, Rolls Royce – they don’t explicitly shout about their Britishness, but it’s implicit in everything they do.”

Reasons for cheer

Besides the continuing resilience of the UK economy, which has defied expectations by recording robust growth since the referendum, there are signs that iconic British brands are thriving in the post-Brexit world. In part this is down to the devaluation of Sterling, which has made British goods cheaper to sell abroad, but it also reflects the strength of brands that trade on their domestic heritage.

Harrods stays true to its British identity by continuing traditions like its 'Green Men' greeters
Harrods stays true to its British identity by continuing traditions like its ‘Green Men’ greeters

Burberry reported a 30% jump in sales in the three months following the Brexit vote, while fashion and homeware brand Cath Kidston is pressing ahead with rapid expansion overseas. The brand, which uses quintessentially British designs on its products, such as red double-decker buses and floral prints, has opened stores in a wide range of emerging markets in recent years.

“Brand Britain seems to be stronger than ever [post-Brexit],” says marketing director Sue Chidler. “We continue to see huge demand and support from our customers overseas, especially in Japan and India, two markets we are expanding in, where quintessentially British brands like ours are very much in demand. More recently we also have seen an increase in footfall in our more ‘tourist’ sites such as our flagship store in London.”

Meanwhile Harrods’ head of marketing Sophie Murray believes “luxury British brands will continue to do well following Brexit” due to the large number of international shoppers who are still attracted to the UK. “With such a diverse clientele currently shopping in London we will ensure our marketing strategy is tailored accordingly,” she says.

Harrods has honed its British identity by combining traditional values with a constant drive to reinvent the store for modern domestic and international visitors, claims Murray. “For example, customers today are still greeted by our ‘Green Men’, who have been part of the Harrods brand for over 100 years, yet enter a store that is stocked with the most modern brands in state-of-the-art surroundings.”

A survey of 4,500 international travellers by tourist board VisitBritain, conducted after the EU referendum, found that more than half of people were more likely to visit Britain than before the vote, largely as a result of favourable exchange rates. Flight bookings from China to the UK for January to June 2017 are up 40% compared with the same period last year, according to the organisation, while bookings from the US are up 32%. VisitBritain predicts that spending by overseas visitors will reach £24.1bn in 2017, up 8% on last year.

With such a diverse clientele currently shopping in London we will ensure our marketing strategy is tailored accordingly.

Sophie Murray, Harrods

Andrew Marsden, a brand consultant and former marketing director of Britvic, sees signs that ‘Brand Britain’ remains strong and attractive to overseas consumers following Brexit. “We’re one of the biggest economies in the world and we’re famous for a massive number [of products and services] and in that sense, nothing has changed,” he says.

“We just have to do what we do best, which is build our brands and sell them, because there’s still a global demand for them.”

Sounding a note of caution, though, Annette King, CEO of advertising agency Ogilvy & Mather UK, warns British brands to keep an open mind as to how they operate and market themselves in the post-Brexit world. “I think some of the important principles for British brands as we go through changing, possibly turbulent times, are to stay progressive, positive and socially relevant,” she says.

“It’s a very fluid situation, so brands need to have a clear strategy but also be flexible as it plays out. Make sure you’re a brand that matters. Brands matter more than ever in surprising and changing times, because you need to be able trust them – regardless of where they are from.”

READ MORE: 60% of content created by brands is ‘just clutter’

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Comments
  • Sanj Surati 7 Feb 2017 at 3:54 pm

    Great article. Political change in nations do effect how overseas customers view foreign business. I remember travelling around Europe and around the Pacific during and after the Iraq invasion and feeling the perception of the British by locals. However, traditional British heritage and narratives do over come these short lived associations. The Chinese boom in the late naughties and early teenies are a testament to that. I feel that any strong narrative that is compelling can overcome any type of social and political distaste. People still drink Coca Cola even though the production of their product in some countries causes droughts. Brexit is a unique stage in British history so time will show what happens. Its an interesting time.

  • Mats Rönne 8 Feb 2017 at 9:45 am

    British-ness should be considered in two ways: 1) What does it mean for British brands at home? 2) What does it mean for British brands in the rest of the EU?

    A survey that asks consumers to state why they choose a brand will always have flaws (I assume we all know and use the Ogilvy quote on consumer research…), so I won’t comment on 1). However, as a European living outside of the UK, it is likely that British brands will feel an impact in the rest of the EU, at least in markets/categories where being modern, open and inclusive are important purchasing criteria. In international markets, where your brand comes from (as a cultural reference rather than where the goods are made) create perceptions that help people position a brand and set their expectations. Sometimes this helps (British tailoring, fashion, pop culture etc.), sometimes it might create challenges (British weather anyone?)… As a reference for negative brand effects, I saw figures last week showing that enquiries on Swedish on-line travel sites for flights to the US are down by 50% since Trump came into power.

  • Andy Haywood 8 Feb 2017 at 12:25 pm

    Great article. I think it’s interesting to see how much of “Brand Britain” is represented through London. Landmarks like Big Ben and Buckingham Palace, London-based motifs such as red Double Deckers and black cabs, the posh stiff upper lip and Queen’s English diction etc. However, one of the big revelations from Brexit is how separate the ideology of London seems to be from the rest of Britain.

    It will be interesting to see if the “Non-London” British brands like Yorkshire Tea, Walkers Shortbread or Yeo Valley tweak anything? Although I doubt it, there’s nothing too politically divisive about rolling fields and food like your Mum used to make.

    Brand Britain has always seemed to cherry pick the aspects of Britishness we generally approve are internationally recognised and don’t link us to anything negative – What’s offensive about the London eye or hand-stitched tailoring? I imagine brands will just continue to focus on those values, which have always had more in common with tourism than with the actual realities of living in Britain.

    Same reason Brand Britain rarely shows it raining or brings up the British Empire…

  • Jonathan Cahill 10 Feb 2017 at 8:25 am

    l am unclear as to why a survey of UK respondents has any significance with regards to global brand power. Surely that’s dependent on perceptions from outside the UK?

    Resonating with perceived positives of the UK can help underwrite a brand’s narrative. But examples such as Harrods seem to have little reference to anything other than itself and its heritage, which is as it should be.

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