Ikea, Game of Thrones and the power of ‘reactionary’ marketing

As its Game of Thrones costume guide goes viral, Ikea’s UK marketing boss says taking a “reactionary” approach to marketing can go a long way.

Ikea hit the headlines when it emerged the Night’s Watch characters on Game of Thrones were clad in spruced up rugs and furs from the Swedish retailer.

And with Winter coming (sorry), Ikea posted a do-it-yourself guide on its Facebook page that gave shoppers all the steps needed to make their own winter-warming Jon Snow threads. The series of posts became a viral success gaining attention from publications such as Time Magazine.

In fact, the reactive campaign has reached 151 million internet users, who have posted 83,500 messages in reaction, while delivering 778 million global impressions. This has also had a halo effect on the product itself, with a 775% rise in searches for the SKOLD rug and a “good impact” on sales, according to Ikea’s UK marketing director Laurent Tiersen.

It isn’t the first time Ikea has adopted a reactive approach to pop culture news. When luxury fashion brand Balenciago unveiled a couture remake of Ikea’s famous blue shopping bag, the Swedish brand trolled the announcement with a series of posts about how to recognise an “original” 40p Ikea frakta bag.

A few years back, it also parodied the launch of the iPhone 6 by filming a launch video for one of its paper catalogues in a similar grandiose fashion.

Speaking to Marketing Week, Tiersen says these “reactionary campaigns” can sometimes be more effective than costlier above-the-line investments.

He explains: “It’s about studying as closely as possible the reality of your customers and always leaving the door open to react to what they are experiencing culturally.

“If you just throw all your marketing budget into two or three campaigns a year then you don’t leave room to let your brand live in reality. Sometimes Ikea’s more reactionary campaigns, like the Game of Thrones activity, can be the most effective things we do all year. It shows people your brand is relevant emotionally.”

And Tiersen’s advice for brands looking for similar viral success? “Don’t be afraid to improvise. A marketing strategy should never be fixed. New opportunities arise every day and you need to make the most of them.”

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Comments
  • Liam Hartley-Wright 22 Aug 2017 at 12:10 pm

    Love the iPhone parody video

  • Chris Noice 22 Aug 2017 at 5:04 pm

    Hate to be that guy, but reactionary is a specific term used for someone with a set of political beliefs (http://www.dictionary.com/browse/reactionary). I wouldn’t mind but it’s used in the article A LOT.

    Reactive, or responsive. But not reactionary.

    • Thomas Hobbs 22 Aug 2017 at 5:09 pm

      Thanks Chris. I saw your tweet too. The term reactionary is used because that’s how Ikea themselves describe their marketing approach. Also, the term can pertain to someone or something that “favors reaction” (http://www.dictionary.com/browse/reactionary) as an approach… So, while I would agree reactive is a better term, reactionary isn’t completely redundant here + its use accurately reflects what the interviewee described themselves as. Thanks.

  • Pete Austin 23 Aug 2017 at 2:25 pm

    “Reactionary” seems to be a pun, suggesting old -fashioned values *and* agile reactions.

    +1 for sticking with what Laurent Tiersen said. I hate it when journalists edit quotes. So often today, when public figures are accused of saying something wrong or tone-deaf, if you watch the actual video of the event there was no problem. But subsequent tidying up of quotes has changed their meaning, sometimes to reflect badly on the speaker, and in this case the more interesting fake report is the one that has spread virally.

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