24seven’s service not so electric

The Diary is proud to award another wooden spoon for effective customer service. Residents in Fulham, London, were recently confused by a letter emanating from their electricity supplier 24seven, which talks about “Important Intteruption of Supplly Notice”. (Obviously they forgot to run a spell-check before sending it).

The letter, which boasts of 24seven as “brilliant people running world-class utility services”, goes on to announce the following drivel – “Your attendance will be required, as access to your premises is not necessary”.

24seven’s help-line, when called, was equally baffled, but then caught on: “What we mean is that attendance will not be required”. Simply brilliant, “brilliant people”.


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