Branwell Johnson

Richard Madden

Variety is the spice of a good CRM system

Branwell Johnson

If only I had a pound for every time I’ve heard it: the aim of every successful marketer should be to deliver the right offer to the right customer at the right time. And the role of CRM is to enable you to achieve this goal with ever greater precision.

Mark Ritson

The Hermès way is just not Mulberry’s bag

Branwell Johnson

Mulberry’s creative director Emma Hill is leaving the company. The announcement on Monday (10 June) came as a total shock for most in the fashion industry. Proof of Hill’s importance to the brand and the subsequent shock that her departure garnered was evident from the £40m that was wiped from Mulberry’s share price on Monday after the company confirmed her exit.

BT Sport first ad

Rivals bid to bring down BT Sport marketing

Branwell Johnson

BT Sport’s multi-million pound sports star-packed marketing campaign could fall at the first hurdle before the channels are even launched after rivals Sky and TalkTalk complained to the advertising watchdog its “free” price point is “misleading” consumers.

Branwell Johnson

Marketers could do more to create engaging anti-alcohol abuse messages

Branwell Johnson

Imagine a scenario where all alcohol advertising and promotion is banned – removed from outdoor, print, cinema and digital media, as well as television. Where even retail outlets cannot display point of sale and as for pub promotions – forget it. Sport sponsorship? It’s a no-go. In such an environment, how could brands possibly create loyalty and encourage the take-up of new products and variants among consumers?