David Reed

Confession is good for the soul, but bad for the reputation

David Reed

Those accused of a crime who plead guilty can expect a reduced sentence. Likewise, companies admitting to a data security breach or data loss get a reduced fine. In the case of Zurich Insurance, settling a Financial Services Authority investigation early took 30 per cent off the potential fine, saving itself nearly £1 million.

Brand promises based on price, products, promotions – and data

David Reed

Are you still hiding your data from your own customers? If so, it may be time to follow the leaders and open it up to public view. After all, if it works for Asda and Full Tilt Poker, maybe there is something to be said for turning the data warehouse into a data storefront.

A ground level view of the consumer

David Reed

I know exactly where you are as you read this. How does that make you feel? If you either disbelieve it or alternatively feel slightly unsettled, then welcome to the new frontier in the battle between data usage and privacy.

Ready to ride the milk round?

David Reed

This week’s exam results are good news for the marketing industry. Behind the headlines about the growing pass rate there is a hidden trend that could yield a really important human resource for this industry. Mathematics, long a subject experiencing a decline in graduate numbers, has seen a surge in both GCSE passes and higher education applications.

Why marketing analysts are on the level

David Reed

Ever been denounced on public radio for your interpretation of data? Unlikely if you are an analyst giving the marketing department some insights into customers or prospects. So just be glad that you do not work in politics or public sector policy where almost any interpretation you make of data could be met with outpourings of abuse.

Some lie. Some cheat. Many make mistakes.

David Reed

So the Government has come to the realisation that many commercial organisations have reached before them – that identity management is a highly-specialised skill and one best left to experts. Building and maintaining that skills base in-house can be very expensive and replicates capabilities that can be bought almost off-the-shelf from commercial providers.

So many choices, too many decisions

David Reed

Thanks for choosing to read this. Or perhaps you have parked it in an inbox for later. Or maybe you are waiting for a few more lines before deciding whether to read to the end? If so, you are not alone in finding it hard to make a decision – nearly half of consumers feel overwhelmed by the choices facing them.

In tune with the changing world of online retail

David Reed

When not deploying the latest web analytics tools at MandMDirect.com, Caroline Knox can be found playing the piano. As David Reed finds out, there may not be that much difference between the skills needed to do both.

Trust is cornerstone of consumer willingness to share data

David Reed

High-profile data losses and the backlash against behavioural targeting have made consumers cautious about who they will give personal information to. At the same time, there is still a high level of willingness to trade data if certain conditions are right, especially convenience and trust. For marketers, winning that confidence is going to become more important as opt-out rates from publicly-available sources rise.

Shifting sands of new business

David Reed

It is not that difficult to identify and target businesses in the UK. What is hard is getting them interested in your products and services. Enter a new generation of prospect development that changes the nature of this data space, says David Reed.

Andy McDermott

Working better at lower volume

David Reed

What is the optimal way for marketers and data owners to work together? Data Strategy, in association with The Ark, asks three experts about how to get data to drive marketing, rather than the other way around. David Reed reports.

Grow brighter data functions

David Reed

Data may have a value in its own right, but it comes alive when used to drive a business. David Reed hears from brands who have.

Think of the environment before you forward this email

David Reed

Direct marketing has made positive strives to adopt “green” processes. Digital marketing, on the other hand, increasingly looks like a carbon-intensive gas guzzler that cares little about its impact on the environment and even calls into question whether it has any responsibility.