MaryLou Costa

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Are your shoes too big to fill?

MaryLou Costa

Your boardroom may be doing a great job right now, but what happens when staff leave? MaryLou Costa asks an expert panel for their views on succession management and training. Marketing Week (MW): Should marketers focus on training to become better marketers, or seek development to prepare them for more senior roles? Michelle Keaney (MK): […]

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Boots is sitting pretty when it comes to home grooming

MaryLou Costa

Boots needs to be technologically clever to keep its position as the UK’s top beauty retailer. Boots ranks as the UK’s number one beauty retailer in last week’s Trends feature on exclusive Kantar Worldwide research, and I like to think that in many ways this is because of me. Well people like me, anyway. In […]

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All roads to improvement start at insight

MaryLou Costa

Whether it is Sky looking for differentiation, or More Than setting out to improve customer service, the mantra from all brands at our 1-2-1 Research Summit was ’insight’. Customer insight is an important tool for marketers when devising the right brand strategy to take the business to the next level. From streamlining a disparate insight […]

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A wealth of knowledge on mums is at your fingertips online

MaryLou Costa

According to Mumsnet co-founder Carrie Longton, market research makes up around a third of the site’s revenues, showing its growing influence on brand strategy. Before Mark Zuckerberg angered Harvard with his prodigy like ability to create addictive social websites, two London mums looking to solve the conundrum of needing more advice on child rearing came […]

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One man’s vision

MaryLou Costa

Learn more about Stockwell’s 18-month plan to drive the success of the One brand in our Q&A, click here Consumers don’t want heavy emotion and imagery that comes with traditional charity, says Stockwell, read more here One’s products are aimed at fashionable ethically-minded consumer who don’t boast about how much they’ve donated to charity, find […]

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Have marketers mastered the art of cultural diversity in branding?

MaryLou Costa

A new Culture Watch research project could unearth some valuable insights for marketers based on changing demographics. Brands have come a long way in understanding and showing cultural diversity since Microsoft’s infamous faux pas in 2009, where it shot an ad showing a white woman, Asian man, and black man, only to Photoshop the black […]

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Brands I want to hate but cannot

MaryLou Costa

MaryLou Costa is a key member of the Marketing Week features team and her blog brings her unique Australian perspective to brands. She also oversees the Market Research Focus weekly bulletin.

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Brands close to Kate gain royal endorsement

MaryLou Costa

Brands chosen by Kate Middleton need to use PR to maximise that royal association as excitement over her wedding to Prince William mounts, according to research commissioned by Marketing Week. Burberry trench coat? Check. Links of London earrings? Check. Whistles blouse? Check. These are just some of the brands royal bride-to-be Kate Middleton has been […]