Stuart Turner

For review, don’t always read ‘pitch’

Stuart Turner

It was good to read that Julie Constable is intending to champion best practice (“The pitching process can benefit from a little more openness” MW, last week) but may I suggest an important addition to her agenda? This is to avoid, whenever possible, the use of the words “pitch”, or “pitching” when talking about an agency review or selection process.

Choice question: Networking has long influenced women’s decisions

Mums and the word

Stuart Turner

Reading the Trends article “Making your messages strike home” (MW 17 September), I was struck by how mums as consumers are really, of course, just women as consumers, amplified.

Make sense of brand promise

Stuart Turner

So, according to the Promise Index, (MW last week) marketers are starting to realise that big advertising spend, when you haven’t got the basics right, is a waste of money. In fact it’s worse than that. If the consumer experience isn’t consistent with the brand promise, it doesn’t just waste money – it fundamentally damages the brand.

Relevance is the key to CRM

Stuart Turner

Joe Fernandez’ report on CRM (MW 17 September) was eloquently written and covered a lot of ground. But Nik Margolis hit the nail on the head when he said the core concern of a CRM strategy should be relevance to consumers.

Who’s minding your brand?

Stuart Turner

Whether through concerns about cost or ignorance, many marketers are neglecting to guard their brands from copycats and counterfeiters. But you don’t have to take the pricey route to the courts: taking some simple steps is an effective defence.