BAT to merge with RJ Reynolds

British American Tobacco (BAT) is to merge its US business with rival RJ Reynolds, creating a US tobacco giant with brands including Camel, Winston, Lucky Strike, Pall Mall and Kool. Sponsorship of F1 racing is not expected to be affected by the US-only deal.

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Why everyone hates the 118s

Marketing Week

I have watched with interest the unfolding story of the various 118 operators (MW October 9). Such negative publicity brings the entire contact centre industry into disrepute, undermining as it does the crucial role of trust in fostering customer relationships. Contact centre operators work as “ambassadors” for a business or brand, and by failing to […]