Big Communications appointed by KMI

Big Communications has been appointed by KMI, which owns the King of Shaves (KoS) range of male grooming products, as its first creative agency following a three-way pitch. Big’s first task will be a &£1m radio campaign to support the KoS shaving range early next year.

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I have watched with interest the unfolding story of the various 118 operators (MW October 9). Such negative publicity brings the entire contact centre industry into disrepute, undermining as it does the crucial role of trust in fostering customer relationships. Contact centre operators work as “ambassadors” for a business or brand, and by failing to […]