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Call Centre

Accreditation scheme to identify legitimate telemarketers planned

Russell Parsons

Direct marketing chiefs are looking to reassure the public that not all telemarketers are rogue operators making nuisance calls by developing an accreditation scheme that will be awarded to companies that meet industry standards of ethical practice. The move comes as the chairman of the all-party group on nuisance calls pressures the Government to introduce additional measures to block calls and text messages passing over UK telephone networks.  

Russell Parsons

Cold calling can improve the customer experience

Russell Parsons

The clamber to outlaw cold callers has claimed its first high-profile victim. Last week, one of the big six energy providers, SSE decided to put a stop to sales calls unless they are being made to existing customers or prospects that had at some point somewhere indicated they are interested in knowing more.