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Journey

Customer journey starts in the great outdoors

David Burrows

Marketers need to reassess their view of the customer journey, according to new research by the Outdoor Media Centre (OMC) that appears to indicate the traditional path to purchase has become more circuitous because of social media and the internet. The study, seen exclusively by Marketing Week, concludes that the customer journey is no longer […]

Coutts: dropping the RBS branding

Josie Allchin

Debranding: Why the world’s biggest companies are removing their brand names from their products, read the cover feature here Brand development director at Tesco, Sidonie Kingsmill, on the decision to include the Tesco branding on products or not Tony Cortizas, vice-president of marketing, premium portfolio and the Americas Meliá Hotels International, on the branding and […]

Ruth Mortimer

Start realising your career goals right here

Ruth Mortimer

“The role of the chief marketing officer is to look forward,” claimed Unilever’s own CMO Keith Weed when I caught up with him last week. Weed’s point is that many executives at the top of organisations are busy looking backwards – comparing the last quarter’s results with the year before.

Ruth Mortimer

Use communications to shape brand strategy

Ruth Mortimer

The UK is a “go-to” nation for best practice in marketing, according to a World Federation of Advertisers poll of senior marketers from global brands last week. While many of the planet’s largest companies are based in the US, brands are increasingly looking to smaller markets such as Britain for marketing inspiration. This view comes […]