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Quadrangle HMRC

‘The Uses of Research’ – Segmentation: HMRC

Desmond Luke

Segmentation changed the culture at HMRC so it became customer-focused and stopped thinking of non-payers of tax as criminals. Find out how the strategy paid off in the third in our video series on The Uses of Research from the exclusive partnership between Marketing Week and Quadrangle.

Russell Parsons

The heat is on telemarketers

Russell Parsons

Upon visiting parents and in-laws weekend last, it was laid bare to me that the scourge of every man and woman in the UK is not among the usual suspects trotted out by middle market newspapers. No, it is the horror of the unsolicited and definitely unwanted stone cold telephone marketing call.