Tom Fishburne is founder of Marketoon Studios. Follow his work at marketoonist.com or on Twitter @tomfishburne See more of the Marketoonist here
The founder of Net Promoter Score believes marketers have just scratched the surface of what is possible with NPS, as long as they stop using it as an internal bonus metric.
Kellogg’s is building a hybrid customer strategy that builds on its legacy while making it fit for the digital landscape.
We arm you with all the stats you need to prepare for the coming week and help you understand the big industry trends.