CIAO Surveys GMBH
Address
Bentima House
168 – 172 Old Street
London
EC1V 9BP
Telephone
020 7324 0020
Fax
020 7324 0072
Website
Person to Contact
Richard Thornton – Managing Director
Chris Watson – Director of Client Development
Emel Mohammadally – Associate Director
Richard Merrick – Head of Client Development
Magdalena Ford – Senior Manager, Marketing & Communications
Statement of Principles
Ciao Surveys Provides a Full Range of Internet Survey Solutions to a Global Audience
Ciao Surveys provides a full range of market research services including sampling, programming, translating and managing online data collection. The company has long been a pioneer in internet survey solutions and has consistently delivered quality market research services with diverse, demographically representative data. Ciao Surveys’ proprietary panel with millions of survey participants is one of the world’s largest and highly profiled panel of its kind. In addition, Ciao Surveys uses its unique proprietary sampling method called Real-Time Samplin to offer clients a broader pool of qualified survey takers. Ciao Surveys’ international network spans through the North and South America, Asia, Europe and Australia, providing buyers of market research access to millions of people worldwide who cover a wide range of interest profiles. Ciao Surveys’ international staff composed of experienced multi-lingual Project Management teams in 4 continents offer a truly global perspective. This combination of quality services, global reach and technological innovation has led Ciao Surveys to become a market leader for internet survey solutions that are flexible and built-to-order to each research project.
Online Panel & Sample Services
Ciao Surveys has strong expertise in recruitment for their Online Panels and has built proprietary networks to reach a wide range of consumers. Ciao Surveys’ Online Panels have millions of active panelists all recruited through double opt-in process and profiled in depth which are complemented by Real-Time Sampling in a number of countries. Together with its proprietary panels and affiliate partners the company can conduct online surveys in more than 55 countries.
Translation
Ciao Surveys guarantees quality-driven translation services as a value added benefit for their international client base. Ciao Surveys provides in-house capabilities for translation and works in partnership with additional professional translators to ensure local customisation.
Quality Assurance
Quality Assurance is taken seriously at Ciao Surveys. The Quality Assurance team is assigned to work on every project to gauge customer satisfaction and gather suggestions for improvement. Every online survey has various tools and checks embedded within it to ensure quality and reliable responses.
Programming Service and Scripting
Ciao Surveys’ technological expertise in programming and scripting offers market researchers and endclients an easy and hassle-free way to implement surveys, questionnaires or opinion polls.
Data Processing
Ciao Surveys’ Data Processing service delivers raw data in various formats such as SPSS, Excel, ASCII, Quantum and Triple S.
Principal Directors
Richard Thornton – Managing Director
Alberto Abisso – Managing Director
Date Established
1999
Services
Online Data Collection
Global Online Panels
Survey Programming/Scripting/
Hosting
Interactive Media Tools
Data Processing
Translation
Tracking Studies
Omnibus
Methods of Data Collection
OMNI; PANL; PLACT; QUAL;NET
Research Specialities
ADS ; AUTO; B B; BRAND; COND; DRNK; FIN; FOOD; HLTH HOME; IT; INT; LEIS; MEDIA; OEM; PHAR; T C; TELC; TOUR; TRAV
Trade Memberships/Affiliations (Company & Individual)
MRS, ESOMAR, BIG, MRG
