Watch on demand: closing the customer experience gap
Find out what consumers in the UK think about customer experiences, and how closely marketers’ perceptions align with them.
Is the disconnect between marketers, consumers and customer experiences real?
This webinar discusses the results of a global survey among consumers and marketers, looking into how much those in the UK agree or disagree on customer experiences – and how that compares to worldwide trends.
Acquia’s Sylvia Jensen and consultant Regina Corso examine the expectations that consumers have with regard to these experiences, if marketers feel the same way and if reality supports these expectations.
Click below to watch the webinar on demand now.