Customer Experience

Customer experience is key for marketers. Here’s everything you need on customer experience management, the customer journey and engagement strategy.

Explore Marketing Week

Mark Ritson

Mark Ritson

Portia Woollen

The latest opinion on the world of marketing, brand strategy and communications from award-winning columnist, marketing professor and marketing consultant Mark Ritson.

More on customer experience

Subscribers get unlimited access to unrivalled coverage of the biggest issues in marketing and world-renowned columnists, alongside carefully curated reports and briefings from Econsultancy. Find out more.

If you are an existing print subscriber find out how you can get access here.

Subscribe now