100 Disruptive Brands 2017

Disruptive Brands

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2017

Lola

Lola is an on-demand personal travel app that connects customers to a team of travel consultants to help with hotels, flights and anything else they need for their trip. It claims that by hand-picking suppliers for members it can provide a level of care that travellers cannot get from a DIY travel site such as Expedia.

Lola agents plan, book and manage everything, acting like a travel concierge throughout the journey.

As the former CTO and co-founder of comparison site Kayak, Lola founder Paul English understands where customers have felt something has been lacking in the travel booking process. He believes there is a need for a return, albeit digitally enabled, to the travel agent experience.

Although the app is accessible to anyone using the service to manage their travel, the company is also partnering with selected companies to provide travel services to their executives and members.

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