Don’t be content with the old ways
Marketers are spotting a correlation between ‘owned media’ and traditional paid-for formats and consumers are viewing content positively.
Many marketers believe that people want to ‘have a discussion’ with their brands, but consumers disagree. In a report exclusively seen by Marketing Week, 43 per cent of senior marketers ‘definitely agree’ that the public wants to be talked to rather than simply listening to what a brand has to say. However, only 15 per cent of consumers concur.
This might suggest that they prefer advertising to content marketing, but more than half (57 per cent) of consumers definitely or tend to agree that they feel more positive towards brands that produce content for them.
Added to this, 60 per cent of senior marketers in Britain believe that in the future, brands will be built by aligning themselves with engaging content, as well as the more traditional advertising-led approach, according to the research by content marketing agency Seven.
Combining both advertising (or paid for media) and owned properties, such as magazines, websites or brand-produced video, is an effective way for marketers to reach consumers.
“It emphasises the fact that no one approach and no single channel is the answer,” says Kevin Sutherland, strategy director at Seven. “The real answer comes from using all of these different channels, and planning, creating and distributing content and paid media advertising in a truly integrated and converged way.”
The study shows that paid for media can drive audiences to owned media, turning brands’ content and channels into sustainable assets, which in turn can make paid media investment more effective.
“Rather than trying to prove the point that content marketing beats all other marketing disciplines [being a content agency], we wanted to try to understand what content’s role was, as part of a converged approach to media,” explains Sutherland.
There has been a sharp increase in owned media’s importance among marketers, with two thirds of senior marketers surveyed predicting that it will be ‘important’ or ‘extremely important’ to them next year.
“There’s widespread recognition that it is harder and harder to effectively connect or engage with the consumer, so anything new that comes along that opens up new possibilities to do that is always going to create disproportionate interest,” explains Sutherland.
Nearly 40 per cent of the marketers surveyed are spending 60 per cent or more of their budgets on traditional paid media, and digital paid media is attracting an average of 29 per cent of spend. Over 20 per cent of brand communications budgets are being spent on owned media.
This means that the annual UK owned media spend could now be more than £4bn, based on the Advertising Association’s measure of brands’ paid media spend in 2012 of £16.8bn.
Historically, one of the difficulties with content marketing has been in measuring return on investment (ROI), but 80 per cent of senior marketers in the survey rate owned media as being ‘very effective’ or ‘somewhat effective’ at delivering overall ROI, a proportion in line with the ratings given to both digital and traditional paid media.
“The ability to measure or demonstrate ROI is one of the major barriers to increased investment in content marketing. As any discipline becomes more established and agencies become more skilled in their adoption and practice, inevitably, you find more and better ways to demonstrate effectiveness,” says Sutherland.
“There are an increasing number of tools and methods and metrics to be able to do that. The real challenge is in being able to link, or demonstrate some sort of correlation between exposure to content and actual purchase or retention. You have to then be smart, inventive and innovative about how you go about tracking that path to purchase,” he says.
The increase in spend on owned media is being spread across a diverse collection of channels. The survey finds that owned media accounts for the top four out of the most widely used channels among the marketers surveyed and six of the top nine.
Websites are at the top at 83 per cent, email follows at 76 per cent and branded social media pages on platforms like Twitter and Facebook at 70 per cent. “You would struggle to think of a brand that doesn’t have a website.
“It’s not 100 per cent because we specified it was content rich websites, not purely transactional ecommerce sites,” says Sutherland.
“If you had done this survey as recently as two or three years ago, I suspect branded social media would have been much lower. It’s obviously a major area of growth.”
Looking at budget changes from last year to this, the money is moving towards apps, web and search engine optimisation. At the other end of the scale, it is the non-intrusive channels – bar direct mail – that are seeing negative growth. This may be indicative of marketers having to fight harder for scarce attention as people are finding it easier to filter them out.
Original branded video content – video created specifically for the web, as opposed to simply uploading TV commercials – is also prominent, with 56 per cent of brands using this owned media channel.
Half of the brands surveyed claim to have a video strategy and a 6 per cent rise in video spend by senior marketers was reported from last year into this year, with a 10 per cent rise planned for next year.
“People are accessing more and more content on mobiles and tablets, it’s an experience that is absolutely opitimsed for video and more and more brands are starting to use that,” says Sutherland.
This trend is echoed by consumers. Forty per cent say they can recall, on prompting, seeing a specific original branded video online, with viewers most likely to view video for entertainment purposes.
“If you’re going to ask someone to spend time with you as a brand, and let’s face it, most content marketers require more than a 30 second commitment, content had better be either useful or entertaining. If you can be both, so much the better,” says Sutherland.
The use of content is continuing apace, across a broad range of media, he adds. “When done effectively, content marketing is not channel centric, but channel neutral. More and more brands will be using content marketing as a discipline, creating content assets and developing content ideas first, and then focusing on channel distribution afterwards.”
Content marketing agency Seven conducted telephone interviews with 71 members of advertiser body the Incorporated Society of British Advertisers (ISBA) to compile its research into the relationship between paid and owned media. It also surveyed online a representative sample of 2,000 British adults sourced and validated by YouGov.
Great British Chefs (online magazine)
Content is the advertorial of old. What brands have always wanted to do is get contextually relevant stories told about them, whether through PR, advertorials or coverage. What brands are wising up to is that there are so many places you can get banner ads and exposure, but what really matters is when you’re integrated into highly relevant content. What brands come to us for is to be integrated into our stories, in the partnership model, whereby they are able to tell their story and be contextually relevant. It is unbelievable how few videos most brands in the food space have. Brands love viral videos, they love trying to get videos out there, but what they aren’t very good at doing is ‘owning’ areas of strong educational videos.
Global head of digital
Both owned and paid media will continue to play an extremely important role and in a complementary fashion because the rise of content that one sees across all channels is putting a lot of pressure on brands with their ability to cut through organically. Although the content may be powerful, you still need paid content for it to rise above the surface and allow consumers to see it in the first place and engage with it. We don’t necessarily have a ‘video strategy’, we have a content-led strategy and a storytelling strategy and video obviously plays an important role in that, not only in TV, but also with digital video as well. Traditionally, video has played a key role on channels like YouTube, but with changing formats on other major channels such as Facebook, Instagram, and Twitter, they’re all now offering video formats as well.