In the fight for new revenue in an increasingly competitive environment, companies must grab the opportunity to differentiate by focusing efforts on delivering customer-centric experiences. Today, those that know how to tune in to the voice of their customers are mastering the ‘feedback economy’ – a vital opportunity for companies to either succeed or fall flat.
Feedback holds immense power in understanding why users behave as they do. Companies that ignore the reality of the feedback economy are at a greater risk of losing customers, visitors and even employees.
In this webinar, we’ll tell you more about the ‘feedback economy’, and the who, what and how of staying ahead of it.