Got a question? Here are some FAQs

What is included in my subscription?

As a subscriber to Marketing Week, you will be given unlimited access to all online content on marketingweek.com. 

Full package details can be found here.

How can I pay for a subscription?

You can pay for your subscription by credit or debit card. By doing so, you authorise us to take payment from the credit or debit card chosen by you on a recurring annual basis (auto-renewal) 

What is subscription auto-renewal?

All our subscriptions are automatically renewed unless cancelled during the subscription period. You will be charged for renewal within 24 hours prior to the end of the current subscription period. 

You can cancel the auto-renewal at any time so your subscription does not renew in the future; however no refunds will be given if payment has already been taken for your active subscription period. 

How can I cancel my subscription?

You can notify us of your intention to cancel at any time, however the notice will only take effect at the end of your current subscription period. Once your subscription has been activated it cannot be cancelled. This means that you are not entitled to a refund once we have started providing any part of your subscription to you, except in very limited circumstances which are detailed in our terms and conditions. You can cancel auto-renewal at any time, so your subscription does not renew in the future. 

To cancel your subscription please email subscriptions@marketingweek.com or call customer services on +44 (0)20 7292 3703. Lines are open Monday to Friday 9.00am – 5.00pm GMT.  

Can I share my subscription login details with anyone?

Your subscription is for your personal use only. You may not share your username and password with anyone else. Also, your subscription cannot be transferred or resold. Other restrictions also apply. Please see our terms and conditionsfor full details.  

If you would like to discuss increasing your Marketing Week subscription to include more people in your team or organisation,  please get in touch with us here. 

What if I don’t want to subscribe yet?

If you are not ready to subscribe yet there, is some content available via Marketing Week for free. We would recommend that you also sign up to our free newsletter 

If you have not registered before then you can do that here and then select the newsletters you would like to receive.  

If you are already registered please visit your account and you will find a tab for newsletter preferences where you can select newsletters you would like to receive. 

As a subscriber, how do I access Marketing Week’s online content?

All you need to do is log in on marketingweek.com to start reading, and don’t forget to sign-in to view exclusive subscriber only content.

What if I lose/forget my login details?

You can reset your password here. 

How can I subscribe to Marketing Week?

You can find subscription optionshere. 

If you are a registered user of marketingweek.com, you will be asked to sign in during the checkout process to then purchase a subscription. 

If you are not a registered user of marketingweek.com, you will be asked to register before then purchasing your subscription. 

How can I change the email address associated with my subscription?

Please sign in to your account on marketingweek.com. Then head to the My Account page and click on theUsername or Passwordtab. 

What is my customer reference number and where can I find it?

Your customer reference number is a 7 digit number that can be found at the top of yourMy Account page. You will need to sign in toyour account on marketingweek.com to view this number.