Spare a thought for our overseas brand management cousins. Climate change, natural disasters, civil unrest and economic collapse are just a few of the issues dominating the immediate thoughts of many. These are turbulent times that will challenge even the best laid plans. Debates about whether to relaunch in period four or five or how […]
Barcode technology is a low-cost and effective way to get consumers interacting with your brand, but only if your content and format hit the mark.
One of the central tenets of marketing is always to expect competitors from unexpected places. But the likes of Cadbury, Nestle and Thorntons can rightfully rub their eyes in surprise this week because the Church of England is about to launch an Easter egg. The Church’s new brand extension will be called “The Real Easter […]
The out-of-home media sector is embarking on a period of exciting transition, stimulated by digital and the London Olympics. But for some brands, evolution of outdoor isn’t happening fast enough.
It is great to see car manufacturers like Honda moving beyond conventional advertising and demonstrating an interest and understanding of customer engagement (MW 10 February). However, I question Honda’s claim that its latest marketing initiatives are “consumer focused, not budget-led”. Using social media encourages open communication and conversation. The decision to buy a car is […]
When measuring customer advocacy, net promoter score techniques (MW last week) are both a great place to start and the worst place to stop. However, a non-diagnostic NPS programme is merely an exercise in data collection, a slave to the balanced scorecard. Too many companies use NPS as a short-term research tool rather than a […]
The launch of Facebook Deals represents the natural evolution of mobile marketing. By giving consumers deals, discounts and offers based on their proximity to retail outlets, Facebook can tie together both commercial opportunities and consumer benefits. The space is at last being used to its full potential and what could transpire is the ultimate realisation […]
Our privacy controls give users the power to decide what and how much they share and under no circumstances will they be forced to sacrifice this to use a new product. If a user only wants to share their deals with a few close friends, then they can adjust their privacy settings to allow this […]
Brands can learn a lesson from the ’punctuated equilibrium’ academic theory that argues revolution is necessary. The phrase planners probably hear most often is: “We’re looking for evolution, not revolution.” But the more I understand about the way the world works, the more I realise that you can’t have evolution without the occasional revolution. The […]
The astonishing and often alarming reports emerging thick and fast from a string of revolutionary fronts in Africa and the Middle East are, at times, unsettling and tragic but also burgeoning with promise. Somehow they serve to crystallise for all of us what level of change we, as individuals and brands, are capable of. The […]