Marketing services group Twenty has sold the contact centre, business process outsourcing and fulfilment company Dataforce Interact for £9.25 million, four years after acquiring it in a reverse takeover. The division has been bought by HOV Global Services, a BPO specialist group.
UK family holiday and short breaks provider Haven has increased sales by 5 per cent while significantly easing the burden of email handling for contact centre staff.
Cineworld is tracking the influence levels of customers who are sharing its Facebook application in a bid to compare return on investment with other channels. The UK’s second largest multiplex chain is working with Webtrends to track usage of its cinema and film content application and how it is shared across the online network.
Housing provider A2Dominion is tackling data quality in its Universal Housing database which supports the company’s CRM and call centre systems.
Trust in the companies running social networks is low, leading many consumers to think twice before posting online.
An enhanced newsletter marketing campaign based on improved relevance has been rolled out by travel price comparison site Cheapflights to the US, following a successful UK pilot. The company is working with Clash-Media’s international network to deliver highly relevant leads to its sites.
If a week is a long time in politics, a month is a lifetime in political polling. This was brought home to me when checking Tuesday’s email of highlights from the April issue of Data Strategy. Our cover story was about problems with electoral data and included a forecast of the election outcome using a new modelling system.
The launch of Barclaycard’s new loyalty programme Freedom shows that the mechanics of customer retention may change, but the objectives of marketing do not. When you get down to it, there are only three tasks a marketer is paid to do: win customers, sell them other products in the brand portfolio, and keep them. That’s true irrespective of whether you operate on or offline.
Changes to the UK marketplace have triggered rebuilding of key data products at Callcredit Marketing Solutions. Core, the consumer targeting universe launched in November 2009, has been enhanced with updated Electoral Roll records and a new Social Class model has been built. Property valuations have been adjusted to reflect the shift in average property values in the UK, while household lifestyle variables have been upgraded to reflect mass affluence.