Kazam: ‘We don’t want to be known as just a customer service brand’

Mobile World Congress 2014: Kazam, the challenger smartphone brand founded by two former HTC UK executives is looking to shake off early perceptions it is just a “customer service brand” by using “news jacking” marketing techniques to help it become known as an innovator in more areas and grow its European presence.

Challenger smartphone brand formed by ex-HTC execs aims to use ‘news jacking’ marketing techniques to build European presence.

Kazam launched two new “octo-core” flagship smartphones at Mobile World Congress in Barcelona this week – a new range it has called Trooper. The high end Trooper 5.5 Android smartphones carries a 1.7Ghz octo-core processor and a dual SIM.

As with all Kazam’s handsets, the Trooper 5.5 and 5 come with customer service benefits such as a “Kazam Rescue” technical help service similar to Amazon’s Kindle Mayday button and free cracked screen replacement.

James Atkins, Kazam CMO and former HTC UK head of marketing, told Marketing Week at Mobile World Congress that focusing on innovation in customer service was just the first area the “disruptive” start-up looked to cover off.

“One of the things I am keen to try and instill in our brand DNA is that I don’t want to create this feeling we are a customer service brand. We are already innovating in packaging, logistics and so many other areas that the Kazam you see in 12 months time will have moved on dramatically,” he said.

Atkins said another area the company hopes to innovate in as it grows is marketing.

“There is a real opportunity in terms of news jacking. We want to build so we can utilise live events to promote our products and have the flexibility to approve content at lightning speed. A news jacking campaign may only last a day, but it is likely to have more impact than if I spent £1m [on an above the line campaign],” Atkins said.

That technique is likely to focus on digital and PR, currently through agency support, although Atkins eventually envisions a mission control-style in-house set up that can employ real time marketing tactics in each of the locations in which the company operates.

Kazam branded phones do not yet have a big presence in the UK but Atkins said the company will announce UK operator support in “weeks”. In spite of launching just last year, the brand already has a “double digit” market share in Poland and is building momentum in territories such as the Nordics and France where it has multiple operator and retailer support.

In the UK the announcement of support from UK operators means it will now move into “phase two” of its marketing programme and will be able to deploy its news jacking techniques.

Atkins said the brand’s biggest challenge will be building trust for a new smartphone brand among the plethora of established competitors, but it is hoped that word of mouth from “evangelists” will help grow preference.

Read more of our Mobile World Congress 2014 coverage here



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