Knowledge Bank


Customer Service in the digital era: How to reduce costs while improving your customer experience with efficient and effective self-service technology.

Engage Hub

As technology has advanced, more business operations have become automated. And customer service is no different. Now that Chatbot technology has evolved, it’s increasingly common for customers to seek out self-service options.

Our latest guide provides an excellent introduction to self-service technology driven by AI-powered Chatbot. In this guide, you will:

  • Learn what ‘self-service’ means when it comes to Customer Service.
  • Discover why Chatbots are at the core of self-service solutions.
  • Explore key benefits and features of Engage Hub’s cross-channel Chatbot.
  • Identify key considerations and recommendations when incorporating Chatbot into your customer experience solutions.

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